BookItEase
BookItEase account deletion

Delete your account and personal data

This public page explains how users of BookItEase and the BookItEase Check-In app can request account closure and deletion or irreversible anonymisation of associated personal data.

Delete a Check-In staff account

Verify the credentials supplied by your organiser to permanently delete your Check-In staff account. This also works after its event access has expired. No email request or organiser approval is needed.

This deletes your staff profile and login credentials. Organiser-owned events, tickets, attendance, payments and required audit records remain. Separate customer or organiser accounts are unaffected. Sync pending actions in the app first; deleting the account prevents further synchronisation.

Customer and organiser accounts

  1. Sign in to your BookItEase account.
  2. Open the Privacy Centre.
  3. Select Delete or anonymise my data.
  4. Review the prepared request and submit it.
Open the Privacy Centre

If you cannot sign in

Email legal@bookitease.com from the address associated with your account. Use the subject BookItEase account deletion request and include your account email and whether you are an attendee, organiser, or check-in user.

Do not send your password, security code, payment-card details, or ticket QR code.

Email a deletion request

What happens after your request

Identity verification

We verify that the requester controls the account before deleting data.

Deletion or anonymisation

We close the account, revoke active sessions, and delete or irreversibly anonymise personal profile and service data that is no longer required.

Required retention

Financial, tax, fraud-prevention, dispute, and legal-claims records may be retained for their required statutory periods.

We normally respond without undue delay and within one month, subject to lawful extensions. Read the BookItEase Privacy Policy for more information.